At visitsumrah.com, we prioritize our customers' convenience. These Terms and Conditions ensure smooth operations and provide clarity to all users. It is important to read and understand them as they:

• Explain the rights you grant us by using visitsumrah.com.
• Outline rules for using our website and services.
• Clarify how your requests and applications are processed.

By using visitsumrah.com, you agree to the Terms and Conditions outlined below.

Introduction

visitsumrah.com is a destination management company committed to delivering excellent service. Our expert team and responsive support ensure a smooth booking experience. We use the highest industry standards for security and data protection. By using our site or services, you agree to our Terms and Conditions and Privacy Policy. If you disagree, please do not use our platform.

Payment

Bookings are confirmed only after receiving full payment. All payments must be made in USD.

Accepted Payment Methods

We accept MasterCard, American Express, and PayPal.

Service Cancellation & Termination

By booking with us, you agree to applicable cancellation and no-show policies. If your hotel or service is unavailable, we will provide a comparable alternative. We may cancel any order before delivery without reason. You may cancel within 7 working days unless you request immediate service.

Force majeure events may lead to full or partial refunds at our discretion. If you miss an activity without notice, refunds are not provided.

Refund Guidelines

• Cancellations 7 days prior to service: 95% refund (if allowed).
• Pre-service cancellations: USD 40 processing charge.
• Rejection by issuing authority: full refund.
• Approved services: no refund possible.
• Approved immigration requests: non-cancellable.

Processing Timelines

Processing takes between 24–72 working hours, depending on the request and required documents.

Delivery

After payment, you will receive an email confirmation as proof of your booking.

Service Rights

visitsumrah.com may cancel or change parts of a service without prior notice.

Pricing

All prices are listed in USD. You will be charged in the same currency.

Refund Policy

Refunds are issued through the same payment method used. Timed ticket purchases are non-refundable.

Exclusions

Prices do not include tips, travel insurance, meals, accommodation, room service, or laundry.

Liability

You accept any risks involved in your chosen activity and confirm you are fit to participate.

Privacy

For full details, please see our Privacy Policy.

Disputes

All disputes are subject to UAE Governing Law.

Policy Updates

We reserve the right to update or change these Terms & Conditions at any time. Please check back regularly for updates.