At visitsumrah.com, we are committed to offering reliable and transparent visa services to all our customers. However, due to the sensitive and non-reversible nature of visa applications and their associated costs, our refund policy is outlined as follows:
40% Deduction for Cancellations Within 24 Hours
If you choose to cancel your visa application within 24 hours of placing the order, a 40% deduction will be applied. This covers administrative processing and payment gateway charges.
60% Deduction for Cancellations After 24 Hours (Visa Processing in Progress)
If you cancel your application after 24 hours and the visa is already in the processing stage, a 60% deduction will be applied to cover the services rendered up to that point.
No Refund for Applications Under Immigration Review
Once your visa application has been submitted to immigration and is under review or approval, no refund will be issued. In such cases, we will provide proof of application submission, as the visa fee has already been paid to the relevant authority and is non-refundable.
No Refund for Rejected Visa Applications
If your visa application is rejected by the immigration authorities, no refund will be granted, as visa fees are non-refundable once processed.
30% Deduction for Non-Deliverable Visas Due to Denial, Country-Specific Restrictions, or Ineligibility
In cases where a visa cannot be delivered due to country-specific immigration rules, restrictions, or applicant ineligibility, a 30% deduction plus payment gateway charges will be applied. The remaining amount will be refunded.
Important Notes
- All refunds will be processed in accordance with the terms above.
- Refunds will be issued to the original payment method used.
- Processing time for refunds may vary depending on the payment provider.
For any questions or clarifications regarding your refund eligibility, please contact our customer support team at visitsumrah.com.